Shipping policy
Shipping Policy
At Silver Moon Studios, we aim to get your handcrafted jewellery to you safely and efficiently.
Shipping Rates
- Free Shipping on all UK orders
- Free Shipping on all International orders over £75
-
£10 Flat Rate Shipping for International orders under £75
- All orders will be sent through Royal Mail Tracked
Processing Times
All ready-made items are typically dispatched within 2–4 business days.
Custom orders may require additional time ~ we will always keep you informed of estimated dispatch dates.
Delivery Times
- UK Orders: Usually delivered within 2–5 business days after dispatch
- International Orders: Estimated delivery within 7–14 business days, depending on your location and local postal service
Please note that international delivery times can vary, and delays may occur due to customs processing.
Customs & Import Taxes
Buyers are responsible for any customs duties, taxes, or import fees that may apply in their country. We are not responsible for delays due to customs.
Packaging
Your jewellery will arrive securely packaged and beautifully presented ~ perfect for gifting or treating yourself.
Questions?
If you have any questions about shipping, or need your order by a specific date, please get in touch at hello@silvermoonstudios.co.uk ~ we are happy to help.